Shipping & Returns

Shipping

All orders are shipped via Canada Post. You will be notified with your tracking number as soon as your order leaves our Fort St. John boutique.

  • Standard shipping across Canada for flat rate of $15
  • All Canadian orders over $150 ship FREE

For international shipping, please contact us to get a shipping quote.

In Store Pick Up

We have free in store pick up available at checkout for those local to Fort St. John and area. You must pick up within 14 days after order date for any exchanges or returns to take place on your order. Any pick ups after 14 days of order date, will be considered final sale

Return & Exchange Policy for Online Orders

Our customer’s satisfaction is always our top priority.

To speak to someone directly, please don’t hesitate to contact us by phone (250) 787-0673 or email info@shopscoop.ca.

We are happy to refund, exchange, or give a store credit on your purchases with tags still attached, unworn, and not washed items and receipt of purchase within 7 days of receiving your items. Please note that returns will take 5-7 business days to process once we receive your item. We will contact you by email once your return is processed.

Damaged Items: All items are checked thoroughly for defects and any damage prior to shipping; however, if you do receive a defected item, please notify us within 3 days of receiving the item at info@shopscoop.ca. If the item is still available, we will replace it, if it’s not available, we will issue a refund. If you do not contact us within 3 days of receiving the item, sadly there will be nothing we can do. 


ALL DISCOUNTED SALES  ARE FINAL SALE. NO EXCEPTIONS.

OTHER FINAL SALE ITEMS INCLUDE: Bras, Underwear, Bodysuits, Beauty/Skincare, Hats, Earrings, Socks/Tights

Please mail back packages to:

Scoop Clothing

9935 100th Avenue

Fort St John, BC V1J 1Y4

The shipping costs to Scoop will be covered by the customer if items are exchanged for reasons other than damaged goods. If being exchanged, return shipping to sender will also be covered by customer.